Get in Touch
We'd love to hear from you! Whether you have questions about our handmade toys, want to place a custom order, or just want to say hello, we're here to help.
Send Us a Message
Contact Information
Mobilitydynamlum
Address:
45 George Street
Sydney NSW 2000
Australia
Phone:
+61 2 8356 7421
Email:
info@mobilitydynamlum.world
Business Hours
Monday - Friday: 9:00 AM - 5:00 PM
Saturday: 10:00 AM - 3:00 PM
Sunday: Closed
Frequently Asked Questions
How long does shipping take?
Standard shipping typically takes 5-10 business days. Express shipping options are available for faster delivery (2-5 business days).
Do you ship internationally?
Yes! We ship worldwide. International shipping times and costs vary by destination. Customs fees may apply.
Can I customize a toy?
Absolutely! We love creating custom toys. Contact us with your ideas, and we'll work together to bring your vision to life.
What is your return policy?
We accept returns for defective items within 7 days of receipt. Please see our Return Policy for full details.
Ways to Reach Us
For general inquiries, order questions, or custom requests, email us at info@mobilitydynamlum.world. We typically respond within 24-48 hours.
Phone
Call us at +61 2 8356 7421 during business hours (Monday-Friday, 9 AM-5 PM).
Visit Us
We're located at 45 George Street, Sydney NSW 2000, Australia. Please call ahead to schedule a visit to our workshop.
Response Times
We're committed to providing excellent customer service. Here's what you can expect:
General Inquiries
We respond to general questions within 24-48 hours during business days.
Order Questions
Order-related inquiries are prioritized and typically answered within 24 hours.
Custom Orders
Custom order consultations may take 2-3 business days as we carefully review your requirements.
Urgent Matters
For urgent issues, please call us directly during business hours for immediate assistance.
What to Include in Your Message
To help us assist you better, please include relevant information based on your inquiry type:
Order Inquiries
Please include your order number, the item(s) in question, and a description of your concern or question.
Custom Orders
Share your vision, preferred colors, size requirements, and any special details you'd like included.
Product Questions
Let us know which product you're interested in and what specific information you need.
General Questions
Feel free to ask anything! We're here to help and love hearing from our customers.
Customer Support
Our customer support team is dedicated to ensuring you have the best experience possible. We're here to help with:
Product Information
Detailed information about our toys, materials, sizes, and care instructions.
Order Assistance
Help with placing orders, tracking shipments, and resolving any order-related issues.
Custom Consultations
Guidance on creating custom toys, including design suggestions and material recommendations.
After-Sale Support
Assistance with care instructions, repairs, and any questions after your purchase.
Privacy & Data Protection
We take your privacy seriously. Any information you provide through our contact form or communications is handled in accordance with our Privacy Policy.
Secure Communication
All communications are handled securely, and we never share your information with third parties without your consent.
Data Retention
We retain contact information only as long as necessary to serve you and comply with legal requirements.
Your Rights
You have the right to access, update, or delete your personal information at any time. Contact us to exercise these rights.